Fenero’s unique cloud-based solution gives users a suite of applications for managing their contact engagement, including automated call distribution (ACD), manual, preview, and predictive outbound dialing, as well as interactive voice response (IVR), live customer chat and email routing. The contact center solution also supports quality assurance features, call recordings, browser-based screen recording integrated with quality auditing, and detailed performance reporting.
Miami-based contact center software provider, Fenero, has announced its new partnership with Central Florida social enterprise, Lighthouse Works. Lighthouse Works provides employment the visually disabled, and offers scalable business process outsourcing solutions in a socially responsible manner.
As high unemployment rates for the disabled persist throughout the country, partnerships such as this one can put a dent in the numbers. According to the National Federation of the Blind, only 37.7 percent of U.S. working age adults reporting significant vision loss were employed in 2012. Helping overcome this employment gap is a core mission of Fenero. The company also works with the Miami Lighthouse for the Blind and SCC Services Group to up-skill the visually impaired by providing a contact center service technology training program.
“Lighthouse Works’ wide range of businesses provide job training, employment and career opportunities for the advancement of people who are blind and visually impaired; our business lines exist to forward and fund the mission of Lighthouse Central Florida, which is, ‘living, learning and earning with vision loss’,” said Lee Nasehi, President & CEO of Lighthouse Works and Lighthouse Central Florida. “The cloud-based telephony solution that Fenero offers puts us in a competitive and advantageous position to fully realize these goals.”
The partnership entails that the Lighthouse Works employees, many of whom are blind or visually impaired, will use Fenero’s cloud-based platform to provide efficient and reliable outsourced contact center services for companies based in Florida.
“By applying Fenero’s all-in-one contact center platform Lighthouse Works can now offer a better service for its own clients, increase its overall customer base, and provide more employment for the visually impaired in the Orlando area,” said Fenero CEO and Founder Marlon Williams, who previously managed the contact center technology operations for a large outsourcing company for 10 years. “We are excited about the possibilities of this partnership and fully support the valuable employment that Lighthouse Works provides for the disabled community in our state.”