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Ubo takes car service to a personalized level

Ubo takes car service to a personalized level

Beijing-based Ubo app has announced that its unique mobile parking app will expand to offer its customers more personalized car services.

As customers started asking Ubo for service beyond the parking of their cars – from carwashes to buying flowers for their spouses – Ubo decided to expand its services.

“This personalized service for our customers is something that is not being done by any other city-wide parking solution in China,” said Ubo’s Chief Experience Officer, Corrine Zhao.

Ubo is a response to the rapidly increasing car ownership in China’s capital Beijing. Users of the app can simply drive their vehicle to a convenient Ubo service station, be driven to their desired destination by an Ubo valet, and have their car parked safely. Once the car has been parked in one of Ubo’s 1,000 exclusive spots around the city, the app will immediately notify the user, sending them pictures of the car and recorded mileage.

However, Ubo’s new features mean that drivers now have on-demand access to a number of extra services straight from their mobile phones, including car washes, having their fuel tank filled by trusted Ubo staff, as well as simple car maintenance services. A complementary service of two car washes per month will be extended to Ubo’s monthly plan customers.

To ensure transparency, every Ubo valet is equipped with a GoPro-like camera and smartphone, so that Ubo’s entire process — from when they enter the car to when they retrieve it — is recorded.

“Building trust is hard for any company, but Ubo’s level of transparency has allowed us to generate complete customer trust, and we actually have people asking our valets to pickup their kids from the hospital, deliver important files, and even help them buy a cake before we park their car,” added Zhao.

Led by its motto “Wait less live more,” Ubo’s app is already saving valuable time for Beijing’s driver population that deals with the reality of too many cars and not enough car parking spaces. According to the China News Network, Beijing was reported to have 5.48 million active vehicles trying to fill only 2.76 million registered car parks in 2014.

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